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📦 Policies

Return & Refund Policy

We Are Responsible For

1. Damaged product received

Refund or Replacement

2. Wrong product received

Refund or Replacement

3. Design replacement with another design

Customer bears shipping cost

4. Missing item from parcel

Refund or Redeliver

5. Replacement processing time

7–10 working days

★ NOTICE ★

  1. 1.Contact us within 2 days (48 hrs) from the date of delivery.
  2. 2.Do not accept the parcel if it is damaged or unsealed from outside.
  3. 3.You can call us at the time of receiving the parcel: 9830505760 / 9932571729.
  4. 4.Record a short video while unboxing the delivered parcel along with pictures of the box and its label.
  5. 5.Without an unboxing video and pictures, no claim for Return or Refund can be processed.

Delivery Terms

  1. 1.Orders cannot be cancelled after making payment.
  2. 2.Express delivery (Air shipment): only item price refunded if damaged — shipping cost is non-refundable.
  3. 3.Delivery delays after dispatch are the courier's responsibility. NAMAH is not liable.
  4. 4.Customer bears all courier charges for return shipments in case of refund.
  5. 5.Festive season packing and delivery time may be increased.
  6. 6.Design / colour / dimensions seen in pictures may slightly differ from the actual product.
Volumetric Weight Note: Most products are lightweight but take large box space for safe shipment. Courier charges are based on volumetric weight. Contact us before placing an order: 9830505760 / 9932571729.

★ IMPORTANT NOTICE ★

  1. 1.Products are for auspicious events — we do not compromise on purity and quality.
  2. 2.Kolkata orders: 2–4 days standard delivery; Same Day delivery via Porter service.
  3. 3.Orders from outside Kolkata: 7–10 days (depends on product).
  4. 4.Cash on Delivery available only for specific Kolkata pincodes.
  5. 5.Always place your order at least 7 days before the actual event.
  6. 6.For accurate delivery timing and queries: 9830505760 / 9932571729.

★ Payments Policy ★

  1. 1.We accept all payment modes: UPI, Debit and Credit Cards, Bank Transfer, etc.
  2. 2.Cash on Delivery available only in select Kolkata pincodes.
  3. 3.Refund will be processed within 7 days after receiving and reviewing the product.

★ Authenticity ★

  1. 1.We are a GSTIN certified firm. (GSTIN No.: 19AAJFO9703H1ZW)
  2. 2.We have a Google Verified Business Page.
  3. 3.We are also available on Amazon India and Flipkart.
  4. 4.Physical shop: 95/27 Bose Pukur Road, Kasba, Kolkata 700042, West Bengal.
  5. 5.For more details, please visit our "About Us" page.

Terms and Conditions — Delivery & Shipping

  • •Same Day Delivery facility available in Kolkata only. Express Shipping available.
  • •Cash on Delivery facility is available only in Kolkata.
  • •Festive season (Ganesh Chaturthi, Navratri, Durga Puja, Diwali): Kolkata 2–4 days; outside Kolkata 10–15 days.
  • •Shipping charges vary based on product, bill amount, location, and time of order.
  • •After dispatch, delivery delays are the courier's responsibility.
  • •No refund will be issued for delivery delays. Contact the courier company directly.

Terms and Conditions — Payment Details

  • •Payments accepted via: BHEEM UPI, Gpay, PhonePe, Paytm, Debit/Credit Cards.
  • •Cash on Delivery available only in Kolkata.

Have a question about your order?

We're available anytime — call or message us

98305057609932571729